"Don't promise you will be there on Thursday if you can't be there on Thursday", Michael Spade. This past week I had the opportunity to visit a customer's field that had been previously sprayed in preparation of planting season. Michael offered to let me tag along to look at this field that had an issue with "Mare's Tail" (weed). Excited to gain more agronomic knowledge, I jumped at the opportunity!
It wasn't the time out of the office that I enjoyed most, but instead the wise words of wisdom that Michael shared while driving around looking at customer fields. I have always loved this quote from the Dalai Lama "When you talk, you are only repeating what you already know. But if you listen, you may learn something new". Let's just say on that ride, I did a whole lot of listening and not a lot of talking.
Michael gave a lot of great advice, and it all boiled down to one main thing - don't make a promise you can't keep. He said "Under-promise and over-perform" and explained that at the end of the day make sure you can provide what you promise to your customers. The relationships that you build with your customers is the most vital key component in running a successful business - and I have learned that this is certainly true here at Harveyville Seed Company!